Genesys Cloud + Power BI Metrics API Documentation
Welcome to the internal documentation for Genesys Cloud CCaaS APIs designed for Power BI integration. This guide provides comprehensive information on authentication, available API endpoints, and Power BI query configurations.
Document Information
| Field | Value |
|---|---|
| Version | 1.0 |
| Status | Draft |
| Reviewer | Mohamed Elleithy (Application Developer) |
| Last Updated | February 2026 |
What's Inside
🔐 Authentication
Learn how to authenticate with Genesys Cloud using OAuth 2.0 Client Credentials Grant to obtain access tokens for API calls.
Get Started with Authentication →
📊 API Reference
Explore the complete catalog of APIs organized into three batches:
- Batch 1: Core User & Metrics APIs (Users, AHT)
- Batch 2: Workforce Management Adherence APIs
- Batch 3: Advanced Analytics APIs (SLA, Interactions, Volume)
- Batch 4: Quality APIs (Audited Interactions, Evaluations)
Quick Links
| Resource | Description |
|---|---|
| Authentication Guide | OAuth 2.0 token generation |
| API Explorer | Official Genesys API Explorer |
| Fair Use Policy | API rate limits and best practices |
| Glossary | Common terms and abbreviations |
Environment Information
Genesys Cloud Instance: Europe (Frankfurt) - eu-central-1
| Component | URL |
|---|---|
| Auth Server | https://login.mypurecloud.de |
| API Server | https://api.mypurecloud.de |
| Apps URL | https://apps.mypurecloud.de |
Support & Contribution
For questions, issues, or contributions, please contact:
- Development Team: Mohamed Elleithy
Prerequisites
Before using these APIs, ensure you have:
- ✅ Genesys Cloud organization access
- ✅ OAuth Client ID and Client Secret
- ✅ Appropriate permissions (Analytics, Users, Workforce Management)
- ✅ Power BI Desktop or Power BI Service access