Total Audited Interactions

Description

Queries aggregate evaluation data to retrieve the count of evaluations (nEvaluations) completed.

Business Application

Tracks the Volume of Quality Checks performed by supervisors. Ensures that a sufficient sample size of interactions is being audited to maintain quality standards.

Endpoint

POST https://api.mypurecloud.de/api/v2/analytics/evaluations/aggregates/query

Request

Headers

• Authorization: Bearer Token
• Content-Type: application/json

Body Parameters

Name	Type	Mandatory	Description
interval	DateTime	Yes	Time range for this query (e.g., <START_DATE>/<END_DATE>). Dynamic: Calculate based on current date.
metrics	Array	Yes	Requested Metrics (e.g., ["nEvaluations"])

Sample Request

{
    "interval": "2025-11-04T22:00:00.000Z/2025-11-18T22:00:00.000Z",
    "metrics": [
        "nEvaluations"
    ]
}

CURL Example

curl -X POST 'https://api.mypurecloud.de/api/v2/analytics/evaluations/aggregates/query' \
  -H 'Authorization: Bearer *******************' \
  -H 'Content-Type: application/json' \
  --data-raw $'{"interval":"2025-11-04T22:00:00.000Z/2025-11-18T22:00:00.000Z","metrics":["nEvaluations"]}'

Response

Body Parameters

Name	Type	Description
results	Array	Array of results
metrics	Array	Array of the requested metrics with stats (count)

Sample Response

{
    "results": [
        {
            "data": [
                {
                    "interval": "2025-11-04T22:00:00.000Z/2025-11-18T22:00:00.000Z",
                    "metrics": [
                        {
                            "metric": "nEvaluations",
                            "stats": {
                                "count": 610
                            }
                        }
                    ]
                }
            ]
        }
    ]
}