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Rate Limits

Genesys Cloud APIs enforce rate limits to ensure stability.

Standard Limits

  • Platform API: Typically 300 requests per minute per OAuth client for most resources.
  • Analytics API: Complex queries (e.g., conversations/aggregates) may have stricter concurrent query limits.

Handling 429 Errors

If you receive a 429 Too Many Requests response: 1. Check the Retry-After header. 2. Wait for the specified number of seconds. 3. Retry the request.

[!TIP] Best Practice Implement Exponential Backoff in your Power BI queries or middleware to automatically handle transient rate limit errors.